Frequently Asked Questions and Answers
WHAT IS INVOLVED IN REMOVING A STUMP?
Stump removal is done with a Stump Grinder. It is a machine with a series of cutting teeth on a cutting wheel. The wheel goes back and forth across the stump and then down to a depth of between 4 inches and 2.5 feet. The depth is determined on how deep the stump goes below the ground. Sometimes the stumps are located on inclines or tight spaces that effect the depth we can grind. When indicated, roots are removed. We take the time to trace all VISIBLE surface roots within a reasonable distance to the stump. However, sometimes small roots slip by us and we cannot be responsible for them. Stumps and roots can be removed within about 2 inches of concrete, stones and other obstacles. Hitting these items could cause damage to them or the stump grinder. Therefore you may have some areas of the stump that we cannot remove.
IMPORTANT: As a standard procedure we backfill the stump hole with the chips manufactured in the grinding process. The bigger the stump, the bigger the pile of chips. The customer assumes all responsibility for their removal. The woodchips make excellent root mulch for landscape beds. We can remove the chips and replace the area with soil and seed for an extra fee. It is the customer’s responsibility to inform us of any underground wiring, sprinklers or drainage around the grinding area. Utilities will be called and stump and or root removal may be ceased if the markings are to close.
WHAT IS INVOLVED IN TREE PRUNING AND REMOVAL?
Tree work is a highly skilled and dangerous profession. When working on your trees, we use the safest methods available for the tree, the property and the worker. When trees are dangerous, we may need to use a crane to aid us in getting the pieces safely to the ground. We never use spikes or gaffs on a tree we are not removing. We may use ropes to help us lower large limbs or to swing them away from objects to avoid damage.
SCHEDULING AND WEATHER DELAYS?
We try to inform you when the crew will arrive at the job site. If your job is scheduled and weather prevents us from safely doing your job then we may have to reschedule. The more weather problems between your acceptance of the job and the job itself may cause delays. Also if a damaging storm has passed through the area we may need to address emergency work which can also delay us from getting to you.
From time to time the crew may arrive unannounced. This may be because the job you have is relatively small and we try to squeeze it in when we are in the area. If a customer cancels or the crew cannot do a job then they will call me for other work. I try to send them to the closest site to where they are located. They may show up unannounced for this reason.
WHAT TYPE OF EQUIPMENT DO YOU USE?
Stein Tree Service uses the most modern and safest equipment possible. Trucks and equipment are inspected regularly. We will not bring anything heavy on your yard without your permission. We are very skilled at tree climbing and are very capable of doing your trees by hand when the use of a bucket truck or a crane is prohibited.
HOW WILL MY YARD BE LEFT WHEN YOU LEAVE?
We make every effort to leave your yard in the same or better condition than we found it. However, dragging the limbs to the chipper along with the back and forth foot traffic may mat down your lawn. The grass will spring back. Trees are heavy. Although we try not to damage lawns, the weight of falling wood and the removal of debris can sometimes cause minor damage. We will not be responsible for damage caused by the normal safe course of our work.
HOW MUCH DO YOU CHARGE?
Our rates are based on an hourly figure. When you call me for an estimate, you really are not getting an estimate. You are getting a firm quote. The estimating comes from my end. I look at a job, try to estimate how long it will take and put a dollar figure on it based on the time I think it will take us to complete it.
ARE YOU A CERTIFIED ARBORIST?
Yes. I have been a Certified Arborist for over 12 years. In fact I was one of the first Certified Arborists in the area.
ARE YOU INSURED?
I carry more insurance than most other companies due to the nature of some of the industries I work for. They require us to have more insurance due to the danger involved. Therefore, we are more than covered for residential work. When asked, I can have my insurance agent provide you with a current certificate of insurance.
WHAT IS THE CUSTOMER’S RESPONSIBILITY?
It is the customer’s responsibility to inform us prior to our arrival of any and all hidden wiring, watering systems, drainage pipes and septic systems. If you had anything buried in your lawn we need to know about it. We cannot be responsible for something we can’t see and didn’t know existed. Please move all lawn ornaments and furniture out of our working area if possible.
ARE THE PEOPLE YOU SEND TO US PROPERLY TRAINED?
All of my employees have gone through many hours of training to safely execute their jobs while on your property. We hold weekly safety meetings and constantly review safe working practices. All of my drivers are properly licensed to operate the size truck they are driving. I also require random drug testing.